Preview not availableSupportCandy – Export Ticket
Version 2.1.1
SKU: 7659
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Product details
- Version on file
- 2.1.1
- Type
- plugin
- Released
- 24-11-2021
- File size
- 45.96 KB
- License
- GPL
About SupportCandy – Export Ticket 2.1.1
Export Ticket is an add-on for SupportCandy, the WordPress helpdesk and ticketing plugin. By its name, it adds the ability to export ticket data from SupportCandy, so you can use it outside the helpdesk, such as in reports or spreadsheets.
It is an add-on, not a standalone plugin, so SupportCandy must be installed and active. The file on record is version 2.1.1 from November 2021 and is about 46 KB. The listing doesn't state export formats or filters, so check the documentation in the package.
Requirements
- SupportCandy plugin
Key features
- Ticket export
- Adds export of SupportCandy ticket data, according to its name.
- SupportCandy integration
- Works inside the SupportCandy admin rather than as a separate tool.
- Small add-on
- The package is about 46 KB, so it adds one function without much overhead.
- Formats in the documentation
- The listing doesn't state file formats or fields; check the package documentation.
Is it right for you?
A good fit for
- Support teams that need ticket data in a spreadsheet
- Managers who report on ticket history outside WordPress
Look elsewhere if
- Sites without SupportCandy
- Anyone needing scheduled automatic exports, which the listing doesn't mention
How to install SupportCandy – Export Ticket 2.1.1
- 1
Download the file
Open My Account → Downloads and download the product. If the archive contains several zips (documentation, child theme, licensing files), you need the one named after the product.
- 2
Upload it to WordPress
In your dashboard go to Plugins → Add New Plugin → Upload Plugin and choose the zip.
- 3
Install and activate
Click Install Now, then Activate. If an older or free copy is already installed, WordPress offers to replace it with the uploaded version.
Notes for this product
- Install and activate SupportCandy first. Match the add-on with a SupportCandy version that works with it, and test on staging.
Setup: using SupportCandy – Export Ticket 2.1.1
- Install SupportCandy. Make sure SupportCandy is installed, active and has some tickets.
- Install the add-on. Upload and activate Export Ticket as a plugin.
- Find the export option. Open the SupportCandy ticket list and look for the new export control.
- Run a test export. Export a small set of tickets and check that the file opens correctly.
Common problems and fixes
No export option appears in SupportCandy
- Why it happens
- SupportCandy isn't active, or its version doesn't match the add-on.
- How to fix it
- Activate SupportCandy and update or test both on a staging site.
“The link you followed has expired.” when uploading
- Why it happens
- The zip is larger than your server's PHP upload limit (upload_max_filesize / post_max_size).
- How to fix it
- Raise the upload limit in your hosting control panel, or unzip the file and upload the folder to wp-content/plugins with your host's file manager or SFTP.
“The package could not be installed. No valid plugins were found.”
- Why it happens
- The uploaded zip is a bundle (or a theme), not the plugin itself.
- How to fix it
- Unzip the download once and upload the inner zip named after the plugin.
“Plugin could not be activated because it triggered a fatal error.”
- Why it happens
- Usually a PHP version older than the plugin needs, or a second copy of the same plugin (for example the free version) still active.
- How to fix it
- Check your PHP version under Tools → Site Health → Info, deactivate any other copy of the plugin, and enable WP_DEBUG_LOG to see the exact error.
Licence or “updates unavailable” notices
- Why it happens
- The developer's licence key isn't included. Features that call the developer's servers (template libraries, cloud APIs, automatic updates) need it.
- How to fix it
- Everything that runs locally works without it. For a newer file, use Request an update from your account.
Frequently asked questions
Does it work without SupportCandy?
No. It is an add-on and needs SupportCandy installed.
Which formats does it export?
The listing doesn't say. Check the documentation in the package.
Which version is on file?
Version 2.1.1, released in November 2021. The page address shows a different number, so rely on the version on file.
Categories: Wordpress Plugins, Plugins, Wordpress
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