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Customer Service

WooCommerce Shipment Tracking 2.4.2

SKU: 124

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Product details

Version on file
2.4.2
Developer
WooCommerce
Released
2022/10/31
File size
41.92 KB
License
GPL

About WooCommerce Shipment Tracking 2.4.2

WooCommerce Shipment Tracking is an extension from the WooCommerce team for stores that ship physical goods. You add a carrier and tracking number to an order, and the customer can see where the parcel is without writing to you. It is filed in the store under customer service.

The listing says little about the exact fields and email behaviour, so read the documentation in the package for the details. The file on record is version 2.4.2 from October 2022, even though the page address and the old description mention an earlier number. Test it on a staging site with your current WordPress, PHP and WooCommerce first.

Requirements

  • WooCommerce

Key features

Tracking on orders
Attach a tracking number and carrier to each WooCommerce order.
Customer-facing tracking
Customers can look up their shipment details from their order, so fewer 'where is my parcel' emails reach you.
WooCommerce extension
Made by the WooCommerce developers and designed to sit inside the normal order screens.
Small package
The file is about 42 kilobytes, so it adds one focused feature rather than a full shipping suite.

Is it right for you?

A good fit for

  • Shops that ship physical products and want customers to see tracking details
  • Stores that want to cut down on delivery status questions

Look elsewhere if

  • Stores that sell only downloads or services and never ship anything
  • Shops that need automatic carrier rates or label printing, which the listing doesn't mention

How to install WooCommerce Shipment Tracking 2.4.2

  1. 1

    Download the file

    Open My Account → Downloads and download the product. If the archive contains several zips (documentation, child theme, licensing files), you need the one named after the product.

  2. 2

    Upload it to WordPress

    In your dashboard go to Plugins → Add New Plugin → Upload Plugin and choose the zip.

  3. 3

    Install and activate

    Click Install Now, then Activate. If an older or free copy is already installed, WordPress offers to replace it with the uploaded version.

Notes for this product

  • The listing doesn't state which carriers are built in or whether you can add your own. Check the documentation in the package.

Setup: using WooCommerce Shipment Tracking 2.4.2

  1. Check WooCommerce is active. This is a WooCommerce extension, so WooCommerce has to be installed and running first.
  2. Open a test order. In WooCommerce, open an order and look for the shipment tracking box on the edit screen.
  3. Add a tracking number. Choose a carrier, enter the tracking number and save, then mark the order as shipped using your usual status.
  4. Check the customer view. View the order as the customer, from the account page and the order email, and confirm the tracking details appear.

Common problems and fixes

Tracking details don't show in the customer's email or account page
Why it happens
The order was saved without tracking data, or a theme or email template override hides the extra block.
How to fix it
Re-save the tracking entry on the order, then test with the default WooCommerce email templates to rule out a custom override.
“The link you followed has expired.” when uploading
Why it happens
The zip is larger than your server's PHP upload limit (upload_max_filesize / post_max_size).
How to fix it
Raise the upload limit in your hosting control panel, or unzip the file and upload the folder to wp-content/plugins with your host's file manager or SFTP.
“The package could not be installed. No valid plugins were found.”
Why it happens
The uploaded zip is a bundle (or a theme), not the plugin itself.
How to fix it
Unzip the download once and upload the inner zip named after the plugin.
“Plugin could not be activated because it triggered a fatal error.”
Why it happens
Usually a PHP version older than the plugin needs, or a second copy of the same plugin (for example the free version) still active.
How to fix it
Check your PHP version under Tools → Site Health → Info, deactivate any other copy of the plugin, and enable WP_DEBUG_LOG to see the exact error.
Licence or “updates unavailable” notices
Why it happens
The developer's licence key isn't included. Features that call the developer's servers (template libraries, cloud APIs, automatic updates) need it.
How to fix it
Everything that runs locally works without it. For a newer file, use Request an update from your account.

Alternatives to WooCommerce Shipment Tracking 2.4.2

ProductChoose it ifPrice
YITH WooCommerce Order Tracking Premium 2.14.0you want a different order-tracking extension for WooCommerce, from the YITH range, to compare.$4.25

Frequently asked questions

Does it need WooCommerce?

Yes. It is an extension for WooCommerce orders and does nothing without it.

Which carriers does it support?

The listing doesn't say. Check the documentation in the package for the carrier list and for adding your own.

Will it work with current WooCommerce?

The file on record dates from October 2022. Test it on a staging copy of your shop before using it on live orders.

Categories: Customer Service

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